- In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc.
- We also have the right to check out for extra information for the purpose of accepting orders in a few cases.
- We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Request of Cancellation
Once order is being placed, such order can be cancelled from your end before the shipping is undertaken to the destination.
Once the request of cancellation for ready for shipping product is received by us, we make sure to refund the amount through the same mode of payment within 10 business days. In case of cancellation pre dispatch a cancellation fees of 2% will be levid and balance 98% will be refunded back to the account.
If you wish to cancel your order after package was delivered, you are responsible for shipping the item back to us. In such case, refund will be issued for the amount paid minus the shipping costs.
Custom Orders Cancellation
We dont acccept customised jewellery orders cancellation request, in case customer wants the money back or wants to exchange it with other products, a making charges and/or stone charges of that product will be deducted from the payment and balance will be refunded back to customer account within 10 working days. If in case the amount is deducted from your account and the transaction has failed, the same will be refunded back to your account within 3 business days.
REFUNDS AND EXCHANGESWe will refund or replace an item if you are not 100% satisfied with it within 14 days after receipt of the goods.
You are also welcome to exchange with another item from our store, if that is your desire - or for future store credit.
Please note - there are no refunds on custom orders!